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  • DOL

    • Professional Development

    • Career Readiness

      • Participants

      • 1. SEEKING EMPLOYMENT

      • 2. WORKPLACE SUCCESS

      • 3. COMMUNICATION

        • 1. Overview

        • 2. Business Conversations

        • 3. Constructive Communication

        • 4. Constructive Communication: Questions and Answers

        • 5. Business Conversation Self-Check

        • 6. Face-to-Face Communication

        • 7. Nonverbal Messages: Tone

        • 8. Nonverbal Messages: Body Language

        • 9. Nonverbal Messages: Body Language and Emotions

        • 10. Nonverbal Messages Self-Check

        • 11. Verbal Messages

        • 12. Verbal Messages: Phone Etiquette

        • 13. Verbal Messages: Special Features of Phone Calls

        • 14. Written Communication: Email

        • 15. Written Communication: Email Etiquette

        • 16. Written Communication: Formal Documents

        • 17. Written Communication: Word Choice and Format

        • 18. Verbal and Written Self-Check

      • 4. PRESENTATIONS

      • 5. CONFLICT RESOLUTION

      • 6. DECISION MAKING

      • 7. TEAMWORK AND LEADERSHIP

      • 8. WORKPLACE ETHICS

      • 9. SOCIAL AND CULTURAL AWARENESS

      • 10. FINANCIAL WELLBEING

      • 11. PERSONAL WELLBEING

      • RESOURCES